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IT / NETWORKING
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PHONE SYSTEMS
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WEBSITES / DATABASES
Certified WBENC
Women's Business Enterprise
Managed IT Services by CCP
Managed Services for Small & Medium Sized Networks
Managed Services Pricing
ONE FLAT MONTHLY FEE FOR SERVERS & DESKTOPS!
No more Network Emergencies!
Choose from three managed services products or ask about our custom programs.
Call your CCP Representative for a free network assessment today!
704-549-0125
843-414-5868
Read more about Managed Services
on the CCP Blog.
ONE FLAT MONTHLY FEE FOR SERVERS & DESKTOPS!
No more Network Emergencies!
Choose from three managed services products or ask about our custom programs.
Call your CCP Representative for a free network assessment today!
704-549-0125
843-414-5868
Read more about Managed Services
on the CCP Blog.
Managed IT Services for Desktops
Managed IT Services Definitions
24/7 Critical Service Monitoring - Most servers are performing 50-100 jobs at a given time. We monitor that performance using software that we install on your server. If a critical task turns off for some reason, our monitoring software sends an alert. Our engineers attempt to restart the critical process or issue a break/fix ticket if it cannot be quickly restored. Back To Managed Services for Servers
Event Log Monitoring - Most events that happen on a server are recorded in an event log. Our software monitors all of those logs. If a critical event occurs our engineers are notified by the system. They then make a determination as to what action should be taken. Back To List
Patch Management - Patches are bug fixes released by major software companies like Microsoft. With our managed services program these patches are analyzed by a Patch Management Team. The patches are tested, researched and categorized. If the patches are categorized as appropriate and safe, the patches are deployed to your server or desktop.
Executive Reports - You will receive a detailed report each month on your server performance, history, patch management, assessments, backup, and recording. Your CCP Engineer uses these reports to help you determine the life and health of your server and/or desktop. Back To Managed Services for Servers
Best Practice Monitoring - For specific server roles such as SQL server there are recommended or best practice, system configurations. Our software analyzes the server roles and compares those to best practice recommendations. Our engineers are alerted when there are discrepancies. Back To List
Access Control and Monitoring - Many times there are multiple technical people working on your server. Access Control gives us secure, quick remote access to your server and lets us know who else has been working on the system. Back To List
Performance Analysis - Performance bench marks are determined by using this software. For example we can know at a glance how much CPU memory your server has left. This kind of information gives your CCP Engineer a clear picture regarding the health of your server. This is a major benefit because it shows us how your server is handling the work load of your office. It helps us identify and resolve bottle necks in your system performance. Over the years this saves money because you are not buying new equipment as often and you get the most out of your server investment. Back To List
Backup Management - The companies that we work with typically use two types of backup. The most common is Symantec Backup Exec. The better solution is the NAS/BDR. Our managed services software integrates with both types. This software gives us tools that indicate a successful or failed backup process each day. We analyze failed backups so that we may quickly resolve any critical path issues. Back To List
Antivirus Monitoring & Management - All CCP Managed Service clients receive one antivirus software license for each machine enrolled in the program. This software allows us to monitor all major antivirus software. If the software is not updating, we get an alerts and take corrective action to initiate the updates. Back To List
Asset/Inventory Management - Our managed services software collects detailed hardware and software information on any machine that it is installed on. We run reports on the hardware and software components that make up your network. Back To List
Exchange Maintenance - Microsoft Exchange is a database and therefore requires maintenance to run properly. If properly maintained a good Exchange database can minimize your company’s down time. When performance is at its peak it practically eliminates email interruption. For you and your employees this is the factor that can make the biggest difference in the speed of your computer system. Proper maintenance also prevents corruption. It’s all about performance and as far as our clients tell us …. they can’t go fast enough! Back To List
SQL Maintenance - SQL Server Software is also a database and therefore requires the same kind of maintenance and attention as Exchange Server. Back To List
Project Work - New servers, new phone systems, server upgrades and other project work. Hardware, Software and Materials are not included. Back To List
Remote Break/Fix Support - In most cases our engineers can work on your system via the internet. Since we do not have to travel to your office this method saves time and money. Back To List
On Site Break/Fix Support - We are now able to attend to the majority of your computer issues remotely but in the event that we need to visit your office our engineers are always “on call”. Back To List
User Administration - Our staff will need to regularly add and remove people from your system. We reset passwords, security rights, user rights and assign new passwords as needed. Back To Managed Services for Servers
Desktop Managed Services Required – To keep your computer system running virus free we require our Ultimate level customers to participate in our Premier Desktop Managed Services Program. See our Desktop Managed Services Brochure for more information. Back To List
Scheduled Site Visitation – Ultimate Server Packages include a monthly site visit at no additional charge. Back To List
NAS Backup/Disaster Recovery – Our NAS Backup and Disaster Recovery Plan (or an a working backup system) is a must with the Ultimate Server Package. Proper data backup is critical to maintain a system.Back To List
www.ccpteam.com/bdr.asp
.
Remote Support Tool Set – Software is installed that give our engineers tools to easily take over a desktop, analyze the issue and determine solutions faster. Back To List
Antivirus License – For each desktop enrolled in our program a free antivirus license is provided. Back To List
Malware/Spyware Protection - Our software allows us to conduct nightly scans that locate and remove spyware and malware. Detailed reports of this are included in the executive report. Back To Desktop Managed Services
Temporary File Removal – We remove temporary files, temp windows files and temp internet files from your desktops to improve speed and performance. Back To List
Application Rollout & Repair – CCP Engineers can deploy and repair desktop software remotely. This saves the cost of a site visit and greatly expedites the installation process. Back To Managed Services for Desktops
24/7 Critical Service Monitoring - Most servers are performing 50-100 jobs at a given time. We monitor that performance using software that we install on your server. If a critical task turns off for some reason, our monitoring software sends an alert. Our engineers attempt to restart the critical process or issue a break/fix ticket if it cannot be quickly restored. Back To Managed Services for Servers
Event Log Monitoring - Most events that happen on a server are recorded in an event log. Our software monitors all of those logs. If a critical event occurs our engineers are notified by the system. They then make a determination as to what action should be taken. Back To List
Patch Management - Patches are bug fixes released by major software companies like Microsoft. With our managed services program these patches are analyzed by a Patch Management Team. The patches are tested, researched and categorized. If the patches are categorized as appropriate and safe, the patches are deployed to your server or desktop.
Executive Reports - You will receive a detailed report each month on your server performance, history, patch management, assessments, backup, and recording. Your CCP Engineer uses these reports to help you determine the life and health of your server and/or desktop. Back To Managed Services for Servers
Best Practice Monitoring - For specific server roles such as SQL server there are recommended or best practice, system configurations. Our software analyzes the server roles and compares those to best practice recommendations. Our engineers are alerted when there are discrepancies. Back To List
Access Control and Monitoring - Many times there are multiple technical people working on your server. Access Control gives us secure, quick remote access to your server and lets us know who else has been working on the system. Back To List
Performance Analysis - Performance bench marks are determined by using this software. For example we can know at a glance how much CPU memory your server has left. This kind of information gives your CCP Engineer a clear picture regarding the health of your server. This is a major benefit because it shows us how your server is handling the work load of your office. It helps us identify and resolve bottle necks in your system performance. Over the years this saves money because you are not buying new equipment as often and you get the most out of your server investment. Back To List
Backup Management - The companies that we work with typically use two types of backup. The most common is Symantec Backup Exec. The better solution is the NAS/BDR. Our managed services software integrates with both types. This software gives us tools that indicate a successful or failed backup process each day. We analyze failed backups so that we may quickly resolve any critical path issues. Back To List
Antivirus Monitoring & Management - All CCP Managed Service clients receive one antivirus software license for each machine enrolled in the program. This software allows us to monitor all major antivirus software. If the software is not updating, we get an alerts and take corrective action to initiate the updates. Back To List
Asset/Inventory Management - Our managed services software collects detailed hardware and software information on any machine that it is installed on. We run reports on the hardware and software components that make up your network. Back To List
Exchange Maintenance - Microsoft Exchange is a database and therefore requires maintenance to run properly. If properly maintained a good Exchange database can minimize your company’s down time. When performance is at its peak it practically eliminates email interruption. For you and your employees this is the factor that can make the biggest difference in the speed of your computer system. Proper maintenance also prevents corruption. It’s all about performance and as far as our clients tell us …. they can’t go fast enough! Back To List
SQL Maintenance - SQL Server Software is also a database and therefore requires the same kind of maintenance and attention as Exchange Server. Back To List
Project Work - New servers, new phone systems, server upgrades and other project work. Hardware, Software and Materials are not included. Back To List
Remote Break/Fix Support - In most cases our engineers can work on your system via the internet. Since we do not have to travel to your office this method saves time and money. Back To List
On Site Break/Fix Support - We are now able to attend to the majority of your computer issues remotely but in the event that we need to visit your office our engineers are always “on call”. Back To List
User Administration - Our staff will need to regularly add and remove people from your system. We reset passwords, security rights, user rights and assign new passwords as needed. Back To Managed Services for Servers
Desktop Managed Services Required – To keep your computer system running virus free we require our Ultimate level customers to participate in our Premier Desktop Managed Services Program. See our Desktop Managed Services Brochure for more information. Back To List
Scheduled Site Visitation – Ultimate Server Packages include a monthly site visit at no additional charge. Back To List
NAS Backup/Disaster Recovery – Our NAS Backup and Disaster Recovery Plan (or an a working backup system) is a must with the Ultimate Server Package. Proper data backup is critical to maintain a system.Back To List
www.ccpteam.com/bdr.asp
.
Remote Support Tool Set – Software is installed that give our engineers tools to easily take over a desktop, analyze the issue and determine solutions faster. Back To List
Antivirus License – For each desktop enrolled in our program a free antivirus license is provided. Back To List
Malware/Spyware Protection - Our software allows us to conduct nightly scans that locate and remove spyware and malware. Detailed reports of this are included in the executive report. Back To Desktop Managed Services
Temporary File Removal – We remove temporary files, temp windows files and temp internet files from your desktops to improve speed and performance. Back To List
Application Rollout & Repair – CCP Engineers can deploy and repair desktop software remotely. This saves the cost of a site visit and greatly expedites the installation process. Back To Managed Services for Desktops