CCP is unique in the way we handle a crisis. We have a "total team" approach to problem solving!
First, and most importantly, we answer the phone! During regular business hours we have real live customer service representatives to attend to your issue. No voice mail loop, no long intros .... you go straight to a person that can help you! After hours we have an email support queue that is monitored by our engineers.

Second - Each CCP Client has an assigned client representative that is familiar with their network and/or database. If that client rep is not available, any of our engineers can log in to our CRM system and get a complete disaster recovery plan from our files.

Third - When there is an issue our clients have the services and knowledge-rich skills of our whole CCP Team. From our inventory specialist that can rush a part when needed, to our administrative assistants who are committed to personal phone service, the issue is handled accurately and efficiently. Our "One-Vendor" team approach affords our clients end-to-end solutions.

Fourth - We treat our clients' money like our own. This practice is one of the Carolina Computer Partners key philosopies. Our engineers are trained to make careful, cost effective decisions when the pressure is on.

Finally, CCP offers 24/7 network monitoring under our Managed Services Program that can detect and correct a network issue before you even know it is a problem! If you have not considered this service, please take a moment to click on the link above and read about the benefits.

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