VOIP Call Center Features I AltiGen

Integrated Call Centers - Call centers use IP phone technology to facilitate such activities as customer service, order entry, reservations, help desks, dispatch systems, telesales, telemarketing, collections and other inbound and outbound applications.

AltiGen Systems seamlessly integrate with your critical data to immediately respond with appropriate customer service information. Your employees are able to transfer pertinent data and person-to-person messages more efficiently.

• Increase your customers trust. Customer satisfaction, and retention increase with well managed call centers.
  Additionally, you need less customer service representatives to satisfy your customers’ needs. They are able to access critical data and transfer real time information directly to customers in a fraction of the time a traditional call center takes. Customers can participate in reviewing information on their computer if they are connected to the internet.


• Reduce your labor cost. Less people are more productive using an integrated system.


• Better customer access. Customers can access a call center using a phone, FAX machine, wireless device, or computer.


• Lower hardware costs and requirements. In the new way of handling calls, telephones are essentially eliminated and only the workstation IP address and agent skill set needs to be mapped. Moreover, the agent can be located anywhere that there is an acceptable Internet connection.


• Add scalability to your system. Adding call center agents is simple and requires very little outside vendor management.