What is Microsoft Teams Voice?
Microsoft Teams Voice is a set of telephony features that allows users of Microsoft Teams, a collaboration and communication platform, to make and receive phone calls, as well as access other voice-related functionality, such as voicemail and call forwarding. With Microsoft Teams Voice, users can place and receive calls using their computer, mobile device, or desk phone, and can use the platform to manage and track calls, hold conference calls, and set up call routing rules. Microsoft Teams Voice is often used by businesses and organizations as a way to improve communication and collaboration among employees, especially when working remotely.
In Simple Terms
In simple terms, Microsoft Teams Voice is a way to make and receive phone calls using the Microsoft Teams platform. It includes features such as the ability to place and receive calls, access voicemail, and set up call routing rules. Microsoft Teams Voice is often used by businesses and organizations as a way to improve communication and collaboration among employees, especially when working remotely. It can be accessed using a computer, mobile device, or desk phone.
What Microsoft Licensing do I need to use Microsoft Teams Voice?
To use Microsoft Teams Voice, you will need a Microsoft 365 or Office 365 subscription that includes the Microsoft Teams service. There are several Microsoft 365 and Office 365 plans that include Microsoft Teams, such as:
Note that some of these plans may have additional requirements or limitations, such as the need for a qualified phone system or the requirement to use a specific type of phone. It is important to carefully review the features and requirements of each plan to ensure that you choose the one that best meets your needs.
In addition to a Microsoft 365 or Office 365 subscription, you will also need a phone number for each user who will be using Microsoft Teams Voice. You can either use an existing phone number or purchase a new one through Microsoft.
Should I use an IT Professional to set up Microsoft Teams Voice?
It is generally recommended to use an IT professional or a qualified service provider to set up Microsoft Teams Voice, especially if you are a business or organization with a large number of users or complex telephony requirements. An IT professional or service provider can help you choose the right Microsoft 365 or Office 365 plan, purchase phone numbers, and configure your phone system and call routing rules to ensure that your Microsoft Teams Voice implementation meets your needs and is set up correctly.
If you are a small business or organization with relatively simple telephony needs, or if you are an individual setting up Microsoft Teams Voice for personal use, you may be able to set up Microsoft Teams Voice on your own using the guidance provided by Microsoft and the Microsoft Teams documentation. However, if you encounter any issues or have any questions, it is always a good idea to seek the assistance of an IT professional or service provider.
What is the Average cost per user for Microsoft Teams?
The cost of Microsoft Teams Voice varies depending on the specific Microsoft 365 or Office 365 plan that you choose, as well as the number of users and the type of phone system you are using. Generally, the cost per user for Microsoft Teams Voice ranges from around $5 to $35 per user per month, depending on the features and services included in the plan.
Here are some examples of the cost per user for Microsoft Teams Voice based on different Microsoft 365 and Office 365 plans:
Keep in mind that these are just rough estimates, and the actual cost may vary depending on the specific features and services included in each plan, as well as any discounts or promotions that may be available. It is always a good idea to carefully review the features and pricing of each plan to ensure that you choose the one that best meets your needs and budget
How can I find out more?
Contact us at CCP Technologies to schedule a free IT consultation of IT needs. We are happy to design a solution that will work for your organization while staying in budget. In the meantime, read what other customers have said about our services.
