Managed IT Services

Managed IT Services

Reliable IT Support Backed by Real Relationships

CCP Technologies is a local partner for small and midsize organizations. We align IT support, security, and strategy to your business goals so your team can stay productive and grow with confidence.

Average Response Time
16:02 (mm:ss)
Most MSP first-touch SLAs are measured in hours; CCP responds in minutes with a 16:02 average response time (last 90 days).
Customer Satisfaction Score (CSAT)
4.88 / 5
Consistently high service ratings from clients who rely on CCP for day-to-day support and strategic guidance (last 90 days).
Support Model
Remote 8×5 + On-Site 8×5 + Compliance 8×5
8×5 means live engineer support during business hours (Monday-Friday, 8 a.m.-5 p.m.), while monitoring and alerting continue 24×7. Month-to-month engagement with no required 3-year lock-in; we retain clients through service quality and measurable outcomes.

What Managed IT Means for Your Business

Fewer interruptions

Proactive monitoring, patching, and endpoint health management reduce recurring tickets and downtime.

Clear accountability

One team owns issue resolution, vendor coordination, and escalation paths to keep your operations moving.

Security built into support

Managed endpoint protection, identity controls, and ongoing policy improvements lower business risk.

Planning for growth

vCIO guidance helps align technology spending, infrastructure decisions, and business priorities.

Included in CCP Managed IT Services

  • End User IT Helpdesk Support (Remote) – Depending on plan
  • End User IT Helpdesk Support (Onsite) – Depending on plan
  • Third Party IT Vendor Management for End Users
  • Digital Advisory Service
  • IT System Device Management and Health (Windows/Mac/Linux)
  • IT System Device Management and Health (Network)
  • IT System Device Security (Managed Endpoint Detection and Response)
  • IT System Device Security (Zero Trust)
  • IT System Security Assessment
  • Microsoft 365 Identity Threat Detection & Response (ITDR) Service
  • Advanced Email Security
  • Microsoft 365/Google Workspace Data Backup Service
  • Microsoft 365 tenant and license management

Support Coverage and Engagement Terms

Remote Support (8×5)

Live remote engineer support during business hours (8×5: Monday-Friday, 8 a.m.-5 p.m.) for end users, devices, and vendor coordination. Monitoring and automated alerting continue 24×7.

On-Site Support (8×5)

Scheduled and urgent on-site support by plan for offices that need hands-on remediation and deployment help.

Compliance Support (8×5)

Control alignment, documentation guidance, and risk-review support during business hours from the same U.S.-based team you work with every month.

Month-to-Month Terms

CCP does not require a 3-year contract. We expect service quality, responsiveness, and outcomes to be the reason clients stay.

Want to Improve IT Performance and Security?

We’ll review your current environment and build a practical managed services plan around your business goals.

Contact CCP

CCP Technologies Office Locations

Charlotte, NC

2820 Selwyn Ave
Suite 130 #721
Charlotte, NC 28209

704-549-0125

North Charleston, SC

7620 Rivers Ave
Ste 370
North Charleston, SC 29406

843-414-5868

Sterling, VA

22469 Ladbrook Drive
Sterling, VA 20166

571-832-2022